More Flexible Live Chat Hours and Smarter Use of AI Agents
Set several live chat periods per day in Herodesk and choose when AI agents are available. Cover split shifts and offer AI help while your team is offline.
- AI Agents
- Live chat
That’s why we’ve just shipped two improvements to the Herodesk live chat that work really well together.
Multiple opening hours per day
You can now define multiple opening intervals per day for your live chat.
For example:
- Open from 08:00–12:00
- Closed during lunch
- Open again from 13:00–16:00
You’re not limited to two intervals. Add as many as you need, per day.
This makes it easier to reflect how your team actually works; breaks, shift changes, part-time coverage, and all the small realities of daily support.
AI Agents outside opening hours
At the same time, we’ve added the option to only activate AI Agents outside your opening hours.
During opening hours, chats go directly to your support team. Outside opening hours, the AI Agent automatically takes over and helps customers straight away.
No manual switching. No extra setup. It’s all controlled by your opening hours.
A more balanced setup
Together, these two features make live chat easier to run without stretching your team thin.
Customers get help when they reach out (either from a human or an AI Agent) and your team gets clear boundaries around when they’re “on” and when they’re not.
Available now
Both features are live and available for all Herodesk customers using live chat and AI Agents.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”