New integration: Shipmondo

Support tickets in one place. Orders in another. Shipments somewhere else.

With our new Shipmondo integration, that changes.

You can now see all relevant shipping and parcel details from Shipmondo directly inside Herodesk: right where your support team is already working.

Shipping details where the conversation happens

When you open a customer conversation in Herodesk, the Shipmondo widget gives you instant access to:

• Parcel and shipment details
• Shipping status
• Carrier information
• Track & trace links
• Shipping labels

No more logging into Shipmondo just to answer a simple “Where is my order?” question.

Everything is available directly in the conversation view.

Open the order in Shipmondo with one click

Sometimes you need to go a step further.

That’s why the integration includes a deep link to the specific order in Shipmondo. If something needs to be changed or inspected in more detail, you can jump straight to the order. No searching, no copy-pasting order numbers.

Update order notes from Herodesk

Support teams often need to leave notes related to shipments:

• Special delivery instructions
• Customer agreements
• Internal remarks

With the new integration, order notes can be updated directly from Herodesk and are synced with Shipmondo.

That makes it easier to keep everyone aligned, without switching systems.

Built for support teams, not just logistics

This integration isn’t about adding yet another dashboard. It’s about making customer service smoother.

By bringing shipment data into Herodesk, your support team can:

• Answer delivery questions faster
• Avoid unnecessary system hopping
• Reduce handling time per conversation
• Stay focused on the customer, not the tools

It’s especially useful for e-commerce teams handling high volumes of shipping-related inquiries.

Available now

The Shipmondo integration is available now and can be enabled directly in Herodesk.

If you’re already using Shipmondo for shipping and Herodesk for customer support, this integration helps tie the two together, so your team has everything they need in one place.