New integration: Uni-tel calls in Herodesk

A familiar name when the phone rings

A customer calls while you’re working in Herodesk. With our new Uni-tel integration, you can see who is calling and handle the call from the same place.

Connect your Uni-tel One-Connect phone system to Herodesk. Incoming calls appear as notifications, and when the caller’s number matches an existing contact, you see the person behind the number. You can start with a hello instead of searching for the customer.

Answer, reject or hang up from Herodesk

The call notification gives you the controls to answer or reject an incoming call. When the conversation is over, you can hang up from Herodesk too.

Reach a contact with one click

Need to call a customer? Use the dialer to call their number with one click. You can choose which of your mapped extensions to use for outgoing calls.

Connect the right phones to your team

Add the Uni-tel channel using your One-Connect login and PBX domain, then map your extensions to the people who use them in Herodesk. Choose an outgoing extension for each user. Herodesk also discovers extensions seen on the connected phone system, ready for you to map.

The integration supports your team’s live phone calls. Herodesk AI agents do not answer or take part in Uni-tel calls.

Explore the Uni-tel integration for a closer look, or see how the Herodesk helpdesk brings your team’s customer support together. If you’d like help connecting your phone system, contact us.