AI Spamfilter is now live for all customers

Our AI Anti-Spam Engine Is Now Included on Every Herodesk Plan

What the AI anti-spam engine actually does

Every Herodesk account already comes with basic spam filtering: junk mail gets flagged and moved into a dedicated Junk folder instead of cluttering your shared inbox. That part has always been free.

The AI anti-spam engine goes further. Instead of relying only on technical signals like sender authentication, it reads the actual content of a message, the subject line, the contact details, the tone, the intent, and scores how likely it is to be spam. That means it catches things a traditional filter misses.

We’ve seen this play out directly. Phishing emails today are often well built. Correct sender authentication, clean formatting, a reply-to address that looks legitimate at first glance. Nothing about the technical setup raises a flag. But the AI engine reads the message the way a person would, and that’s exactly where these emails give themselves away.

The same goes for junk mail, not to be confused with spam. Junk mail, meaning unwanted mail such as unsolicited sales and similar, is now also put into the junk folder.

Why this used to be a Plus-only feature

When we first built the AI spam rule, we treated it the same way we treat most AI features: something that made sense to reserve for accounts that needed the most advanced protection. Basic and Free accounts kept the standard filter, Plus accounts got the AI layer on top.

The more we looked at it, the less that made sense. Spam, junk, and phishing don’t check which plan you’re on before landing in your inbox. A solo webshop owner running Herodesk Free deals with exactly the same junk as a ten-person support team on Plus, sometimes more, since smaller teams have less time to spend sorting through it.

What changes for you

You’ll now find the AI spam rule active in your account by default, working in the background. It also means we’ve disabled the old Rules with anti-spam built in.

In every case, flagged messages still land in a Junk folder, still show you a spam score and a reason why the message was flagged, and still get cleaned up automatically after 30 days. Nothing about how you review or recover a message has changed. What’s changed is how much gets caught before it ever reaches your team.

Our AI anti-spam function is really good, but…

No spam filter is perfect, including ours. Every so often, a real customer message gets flagged by mistake. That’s why we keep flagged messages in a Junk folder instead of deleting them outright, and why we’d still recommend a quick glance through it now and then, especially in the first few weeks after this update.

Why we’re doing this

A cluttered inbox costs you time, and time is the one thing small support teams don’t have to spare. Herodesk exists to take work off your plate, not to charge extra for the parts of the job that shouldn’t be complicated in the first place. Keeping junk out of your inbox is one of those parts.

This update is live now on all Herodesk accounts. No setup needed, no plan change required.