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June, 2026

Three new integrations, AI Agent updates and a new API endpoint to send messages.

Three new integrations, lots of AI Agent and API features and many small improvements.

 

Big product updates

🚚 New integration: Webshipper
The new Webshipper integration lets you track all shipments with Webshipper. See status, tracking and shipping events. Read more here: https://herodesk.com/integrations/webshipper-helpdesk-shipping-integration/

 

📦 New integration: Omniom
Herodesk now integrates with the advanced warehouse and order management system from Omnium. See customer orders, purchase orders, business customer contacts and manage it all from the Herodesk widget. Read more here: https://herodesk.com/integrations/omnium-oms-helpdesk-order-management/

 

↩️ New integration: Claimlane
See and manage your customers’ returns and claims directly from the Herodesk widget. Read more here: https://herodesk.com/integrations/claimlane-helpdesk-claims-management-herodesk/

 

Other product updates:

  • AI Agents: Migrated all AI away from OpenAI to self-hosted AI servers in EU.
  • AI Agents: Exclude draft products when fetching them from e-commerce APIs (#86baht5ak)
  • AI Agents: Show product cards in the playground (#86badre4j)
  • AI Agents: Improve response quality on finding information (#86ba18uf4)
  • API: New endpoint to reply to a conversation (#86ba7kgup)
  • API: Create, read, update and delete Users (#86bac62tp)
  • API: Create, read, update and delete Signatures
  • API: Create, read, update and delete Tags
  • New Audit Log (#86banwmtq)
  • New feature to migrate all tickets from Freshdesk (#86ba2xjz6)
  • New feature to fetch original senders name and email on forwarded emails (#86ba9qpux)
  • New feature to auto-translate Icebreakers in the live chat using AI (#86ban2mkc)
  • Added a new setLanguage() function to the Livechat JS API (#86ban2mhz)
  • Show Shopify order meta fields in the Shopify widget (#86bafabwq)
  • Improve the danish <-> norwegian translations (#86bachpqx)
  • Improve how conversations are dynamically added and removed from the list (#86ba8y04g)
  • Improved the live chat verification user experience so the request for name/email shows dynamically (#86bae8yhu)
  • Allow Rules to send messages to contacts using the Operator user (#86babawq3)
  • Support code formatting in internal notes input field (#86ba5pz66)

 

Bug fixes

  • Fixed a bug where the AI Agent got stuck in live chats (#86ba9rvmn)
  • Fixed a bug where AI Agents didn’t always understand uploaded images (#86baengrv)
  • Fixed a bug where AI Agents didn’t always do promised handover (#86ba0k698)
  • Fixed a minor pagination issue in the conversations list (#86ba5pu8w)
  • Added a minimum width to the conversation list so it cannot disappear (#86ban2fq4)

 

Keep sharing your feedback with us, and we’ll keep building!