New integration: Klaviyo

“I got an email about a 20% code, but it doesn’t work.” “Please take me off your list.” If you send marketing with Klaviyo, those questions land in your support inbox every single day, and answering them has always meant opening a second tab.

Not anymore. Herodesk now integrates with Klaviyo.

See the contact’s marketing profile in the conversation

When you open a conversation, Herodesk matches the email address to the Klaviyo profile and pulls it in automatically. The sidebar shows the campaigns and flows they’ve received with dates, the active discount codes tied to them, and every list they’re subscribed to.

So when a customer refers to “the email you sent me on Tuesday”, you can see exactly which one they mean.

Manage subscriptions without switching tabs

Unsubscribe and resubscribe requests are handled straight from the conversation, and the change lands in Klaviyo instantly. You can also add a contact to a list or remove them from one, right there in the widget.

That matters for more than convenience: an unsubscribe request you act on in the same minute it arrives is one you can’t forget about later.

Let your AI agent handle it

The Klaviyo integration works with Herodesk’s AI agent too. Autopilot can see a contact’s subscription status and the emails they’ve been sent, and it can unsubscribe, resubscribe or update their list subscriptions on its own.

Unsubscribe requests are about as repetitive as customer questions get. Your AI agent can now close them end-to-end.

Who is this for?

If you run your email and SMS marketing in Klaviyo and your support in Herodesk, this one is for you.

Setup takes a couple of minutes: connect it under Settings -> Widgets, and Herodesk looks the contact up by email from then on.

Read more on the Klaviyo integration page, or see the full list on our integrations page.