Integration
Omnium OMS integration
Connect Omnium OMS to Herodesk and see orders from every sales channel, whatever the customer wrote in about.
Free VIP onboarding included for every customer.
Helpdesk for Omnium
All your Omnium order data, right where you answer
When you open a conversation, the customer's email is looked up in Omnium and their orders appear in the sidebar: no matter whether they came from your webshop, a physical store or a marketplace. Status, payments, shipping and order lines are all there.
- Everything in one place.
- Right next to your customer's question is every order with its status, customer details, order lines, totals, payment and shipping details, and delivery and billing addresses.
- Full picture across every channel.
- Omnium unifies orders from webshops, stores and marketplaces, so your agents see the whole customer relationship, not just one channel.
- No more screen shuffling.
- Your support agents get everything they need in one tool and can focus on giving customers best-in-class service.
Order actions
Manage Omnium orders without leaving the conversation
Herodesk acts on Omnium orders directly: no switching tabs, no copy-pasting order numbers.
- Cancel orders.
- Cancel an order in Omnium straight from the conversation when it's no longer needed.
- Put orders on hold & release them.
- Pause an order when something's off, then release it again once it's sorted, all without opening Omnium.
- Jump straight into Omnium.
- Open any order in Omnium in one click when you need the full picture.
AI agents
What the AI agent can do with Omnium
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Put an order on hold
- Release a held order
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
Omnium#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the Omnium OMS integration includes
Set it up in a few minutes: no developers needed.
- Automatic order lookup
- Orders are matched automatically by the customer's email address, so context loads the moment you open a conversation.
- Omnichannel order overview
- Orders from your webshop, physical stores and marketplaces are shown together in one unified view.
- Order & fulfillment status
- See each order's status at a glance (pending, on hold, in progress, shipped, delivered, cancelled and more).
- Payment details
- Payment method, status, amount and transaction ID are shown for each payment on the order.
- Shipping & tracking
- Shipping method, warehouse, tracking numbers with live links, and shipping and return labels are all mapped.
- Itemized order lines & totals
- Every line shows SKU, product, quantity and price, with subtotal, shipping, discount, VAT and total.
- Delivery & billing addresses
- Full delivery and billing addresses, plus the customer's name, email and phone.
- Internal & public notes
- Read internal staff notes and public customer notes on the order right from the sidebar.
- Purchase orders & business customers
- Related purchase orders and business customer records surface alongside the order for full B2B context.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”