Herodesk now integrates with Lagersystem.dk

From inside your Herodesk inbox, you can now:

• See all customer orders from Lagersystem, including full order details and product lines
• See shipping info, track and trace codes, fulfillment status, and delivery details
• Edit the delivery address
• Cancel an order
• Put an order on pause or release it
• Mark an order as urgent

That covers the day-to-day stuff your support team deals with constantly.

But the part we’re most excited about is how this works with AI agents.

If you’re running Herodesk AI Agents, they now have access to all of this. Order status, tracking, address changes, cancellations. The agent can look it up, and act on it, without a human in the loop.

So when a customer writes in asking where their order is, or whether they can still cancel it, the agent handles it start to finish. That’s not a chatbot giving a canned response. That’s an agent actually resolving the ticket.

The integration is live now for all Herodesk customers. If you’re on Lagersystem.dk, go to Settings in your account to connect it.