February 2026

More than 40 updates were released in February. Let’s have a look…

Big product updates

↩️ New integration: Returnflows.com

We’ve released a new integration for Returnflows.com that makes it easy to handle returns and claims from your customers. Read more here

👋 Icebreakers

Icebreakers are proactive pop-up messages that appear above your Herodesk chat widget. Instead of waiting for a visitor to click the chat icon and type a question, Icebreakers allow your widget to “speak” first. Read more here

Other product updates

• AI Agent: Custom Prompting
• AI Agent: Update Google Product Feed crawler to support feeds with >100k products
• AI Agent: Improve language detection on suggested reply generation
• API: Create new conversation
• Helpcenter: Add a 301 redirect to the customers custom domain (if present)
• Javascript API for the Live chat. Read more here
• Improved reports
• Updated AI Agent billing so they share a resolutions-pool instead of having one each
• Adding type indicators for when another user is typing in a conversation
• Improved auto-translate logic and rules
• Add support for messages sent between channels inside the same Herodesk
• Updated the conversations list to show contact name and make the subject line depend on the channel type
• New advanced search page
• Change logic for “last updated” on conversations to show the actual wait time
• Hide widgets from the sidebar if the is no result in them
• Preselect the phone country code on contact create
• Improve language detection in rules
• Improved logic around scrolling to the bottom of a conversation when oepned
• Move FB/IG messages from blocked contacts to spam

Bug fixes

• Fixed the > being added to signatures
• Fixed caching of a users first- and last name when sending messages
• Fixed memory leak in app on MQTT reconnect
• Fixed attached files missing when an e-mail was forwarded using a rule
• Fixed an error when a closed-merged conversation was opened directly from go-to search
• Fixed edge cases around Instagram message send throwing an error
• Fixed edge case around Messenger messages being sent twice on refresh after seeing an error

Keep sharing your feedback with us, and we’ll keep building!