More than 40 updates were released in February. Let’s have a look…
Big product updates
↩️ New integration: Returnflows.com
We’ve released a new integration for Returnflows.com that makes it easy to handle returns and claims from your customers. Read more here: https://herodesk.com/blog/new-integration-returnflows/
👋 Icebreakers
Icebreakers are proactive pop-up messages that appear above your Herodesk chat widget. Instead of waiting for a visitor to click the chat icon and type a question, Icebreakers allow your widget to “speak” first. Read more here: https://herodesk.com/blog/introducing-icebreakers/
Other product updates:
- AI Agent: Custom Prompting (#86b7reucn)
- AI Agent: Update Google Product Feed crawler to support feeds with >100k products (#86b8fp74z)
- AI Agent: Improve language detection on suggested reply generation (#86b8f4njh)
- API: Create new conversation (#86b8fpfcn)
- Helpcenter: Add a 301 redirect to the customers custom domain (if present) (#86b8kg9mk)
- Javascript API for the Live chat. Read more here: https://help.herodesk.io/en/53-javascript-api (#86b4y692r)
- Improved reports (#86b3mp0m7)
- Updated AI Agent billing so they share a resolutions-pool instead of having one each (#86b8c7gxd)
- Adding type indicators for when another user is typing in a conversation (#86b7tvmhx)
- Improved auto-translate logic and rules (#86b8k810e)
- Add support for messages sent between channels inside the same Herodesk (#86b8n85e5)
- Updated the conversations list to show contact name and make the subject line depend on the channel type (#86b3ta206)
- New advanced search page (#86b387dc2)
- Change logic for “last updated” on conversations to show the actual wait time (#86b864zmx)
- Hide widgets from the sidebar if the is no result in them (#86b855tbh)
- Preselect the phone country code on contact create (#86b8p44dn)
- Improve language detection in rules (#86b8p44f5)
- Improved logic around scrolling to the bottom of a conversation when oepned (#86b8p45u5)
- Move FB/IG messages from blocked contacts to spam (#86b8nnggd)
Bug fixes
- Fixed the > being added to signatures (#86b8gv13v)
- Fixed caching of a users first- and last name when sending messages (#86b8gb5h0)
- Fixed memory leak in app on MQTT reconnect (#86b8gb5q7)
- Fixed attached files missing when an e-mail was forwarded using a rule (#86b8gb61v)
- Fixed an error when a closed-merged conversation was opened directly from go-to search (#86b8gc3ex)
- Fixed edge cases around Instagram message send throwing an error (#86b8gm634)
- Fixed edge case around Messenger messages being sent twice on refresh after seeing an error (#86b8fmjjb)
Keep sharing your feedback with us, and we’ll keep building!