Herodesk now integrates with Plecto

Many customer support teams have no idea what their data actually looks like. Ticket volume, response times, conversation counts… It all lives somewhere inside the helpdesk, buried in reports that nobody pulls up.

That changes today.

Herodesk now integrates with Plecto, a real-time dashboard platform used by thousands of businesses to visualise performance data. Starting now, all your Herodesk conversation and message statistics flow directly into Plecto.

This gives you live dashboards that show exactly what’s happening in your customer support, right as it happens.

What you get

With the Herodesk-Plecto integration, you can build dashboards that display your support metrics in real time.

That means conversation volume, message counts, and team activity all update live, without anyone having to manually pull a report or log into Herodesk to check what’s going on.

You decide what the dashboard looks like and what it shows. Plecto gives you full flexibility to design it the way that makes sense for your team.

Mix it with data from your other tools

Plecto integrates with hundreds of other systems: Your CRM, your e-commerce platform, your sales tools, your finance software. So you’re not limited to just support metrics.

You can pull Herodesk data into the same dashboard as your order volume from your webshop, your revenue from your sales tools, or any other metric that matters to your business. One screen, full picture.

For a small or mid-sized business, that kind of visibility used to require custom development or expensive enterprise tooling. With this integration, it’s just a matter of connecting the right data sources and building the view you want.

Why visibility into support matters

Customer support is often treated as a reactive function. Something you deal with when it’s already piling up.

Real-time dashboards change that dynamic.

When your team can see what’s happening as it happens, they can respond to spikes before they become backlogs, and managers can make better decisions about where attention is needed.

And when support data sits next to your other business data on the same screen, it becomes easier to see the connections.

A spike in support volume after a product launch. A drop in conversations after you updated your FAQ. The patterns that are invisible when everything lives in separate  tools.

Available now for all Herodesk customers

The Plecto integration is live today and available to all Herodesk customers. You’ll need a Plecto account to get started and connect to your Herodesk from there. You can find out more at plecto.com.

If you have questions about the setup or want help getting your first dashboard up and running, reach out to our support team. We’re happy to help.