New integration: Dynamicweb is now available

Answer order questions with the order in front of you

We’ve built and released a new integration with Dynamicweb. If your webshop runs on Dynamicweb 10, your team can now see and manage the customer’s orders right beside the conversation in Herodesk.

When you open a conversation, Herodesk finds the customer’s orders in Dynamicweb by their email address or phone number. Each order shows its state, payment and shipping method, track and trace link, and every order line with subtotal, discount, VAT and total.

Hold, release and cancel orders

Put an order on hold while you sort something out with the customer, release it again, or cancel it. You choose which Dynamicweb order state each action uses in the integration settings, so Herodesk follows your own order flow. You can also move an order to any other state in that flow.

Fix the delivery address before it ships

Correct a wrong delivery address from the sidebar. If Dynamicweb changes the shipping, the payment fee or the order total because of the new address, Herodesk tells you right away, so nothing surprises you or the customer. You can also edit the order’s internal note. Both need Dynamicweb 10.30 or newer, and shipped or completed orders stay locked.

Rules and AI agents can act on orders too

Herodesk rules can cancel, hold or release a contact’s orders automatically. Herodesk AI agents can look up a customer’s orders, cancel, hold or release them when the matching order state is mapped, change the delivery address within the same country, and search your product catalogue.

Connect Dynamicweb to your helpdesk

Add the Dynamicweb integration with your shop URL and an API key with access to orders, products and users. There is nothing to install in your shop.

Explore the Dynamicweb integration or see how Herodesk AI agents answer order questions for you.