Dynamicweb integration
Manage Dynamicweb orders from the conversation
See each customer’s Dynamicweb orders beside their message, matched by email or phone number, and hold, cancel or update them without opening the Dynamicweb admin.
Free VIP onboarding included for every customer.
See all integrationsHelpdesk for Dynamicweb
Every Dynamicweb order, right where you answer
When you open a conversation, Herodesk looks the customer up in your Dynamicweb 10 shop by email or phone number, and all their orders appear in the sidebar.
- Status at a glance.
- See each order’s state, payment, shipping method and track and trace link without switching screens.
- Every line on the order.
- Products, quantities and prices with subtotal, discount, VAT and total, so you know exactly what was ordered.
- One click to the admin.
- Open any order in the Dynamicweb admin when you need the full record.
Order actions
Act on Dynamicweb orders without leaving the conversation
Herodesk changes the order in Dynamicweb for you, using the order states you choose in the integration settings.
- Hold, release and cancel.
- Put an order on hold while you sort something out, release it again, or cancel it. Each action moves the order to the Dynamicweb state you mapped for it.
- Move to any state.
- Change the order to any other state in its order flow, straight from the sidebar.
- Fix the delivery address.
- Correct the address before the order ships, and see if Dynamicweb changed the shipping, payment fee or total as a result. Needs Dynamicweb 10.30 or newer.
- Keep the order note current.
- Edit the order’s internal note so your colleagues in Dynamicweb see what was agreed. Needs Dynamicweb 10.30 or newer.
AI agents
What the AI agent can do with Dynamicweb
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Put an order on hold
- Release a held order
- Change the delivery address
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
Dynamicweb#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the Dynamicweb integration includes
Connect with your shop URL and a Dynamicweb API key: nothing to install in your shop.
- Automatic order lookup
- Orders are matched to the contact by email or phone number as soon as you open the conversation.
- Payment, shipping & tracking
- See the payment and shipping method of every order, with a track and trace link when there is one.
- Itemized order lines
- Every product, quantity and price, with subtotal, discount, VAT and total.
- Billing & delivery details
- Billing and delivery addresses, customer number, email and phone on every order.
- Product lookup
- Look up products in your Dynamicweb catalogue without leaving Herodesk.
- Rules that act on orders
- Let Herodesk rules cancel, hold or release a contact’s orders automatically.
- Safe order edits
- Shipped orders keep their delivery address and closed orders stay locked, based on the states you choose.
- Open in Dynamicweb
- Jump to any order in the Dynamicweb admin in one click.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4 to 6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”