New integration: Spysystem

The webshop knows what was ordered. The warehouse knows what actually happened to it. Support has usually only had access to the first one.

Herodesk now integrates with Spysystem, so both are in the same window.

Every order, straight from the warehouse database

Open a conversation and the customer is matched in Spysystem automatically. You see every order with its status, the itemized order lines with quantity and price, the totals, and the shipping details (delivery address, carrier and shipping information), read live from your warehouse database.

“Where is my order?” and “what exactly did I order?” are answered in seconds, because the answer is already there. If you need a specific order, look it up by email, phone number or order number.

Product catalog and live stock

You can also look up any product in the catalog and check its current stock availability without leaving Herodesk. “Is it back in stock yet?” gets a real answer rather than a guess.

Read-only and safe

The integration only reads from Spysystem. Nothing in your warehouse database is ever changed from Herodesk: no order edits, no status changes, nothing to undo.

Let your AI agent handle it

Herodesk’s AI agent has the same read access. Autopilot can look up a customer’s orders and search the product catalog on its own, which covers a large share of the questions a webshop gets every day. Because the integration is read-only, no order-modifying actions are available to the agent either.

Who is this for?

If you run your warehouse and order management on Spysystem and your support on Herodesk, this integration is for you.

Setting it up takes a few minutes and no developers; connect it under Settings -> Widgets.

Read more on the Spysystem integration page, or see the full list on our integrations page.