Integration
Spysystem integration
Connect Spysystem to Herodesk and see each customer's orders, order lines and shipping details right where you answer.
Free VIP onboarding included for every customer.
Helpdesk for Spysystem
All your Spysystem order data, right where you answer
When you open a conversation, the customer is matched in Spysystem and every order shows up: status, order lines and shipping details, read straight from your warehouse database. The details your webshop never surfaces are now one click away.
- Everything in one place.
- Right next to your customer's question is every order with its status, order lines, totals and shipping details, pulled live from Spysystem.
- Answer order questions faster.
- "Where is my order?" and "What exactly did I order?" are answered in seconds when the order lines and shipping details are already on screen.
- No more screen shuffling.
- Your support agents get everything they need in one tool, so they can focus on giving customers best-in-class service.
AI agents
What the AI agent can do with Spysystem
The AI agent can look up a customer’s orders and check product stock on its own: bringing the details right into the conversation, without ever changing anything in your warehouse.
- Look up a customer’s orders
- Search the product catalog
Hi, has my order shipped yet? It’s order #10248.
- Look up a customer’s orders
- Search the product catalog
Spysystem#10248
PaidI found order #10248: it’s packed and on its way. It has 2 items and ships to your home address.
Features
Everything the Spysystem integration includes
Set it up in a few minutes: no developers needed.
- Find any order fast
- Look a customer's orders up by email, phone number or order number, so the right order is in front of you in seconds.
- Automatic order lookup
- Orders are matched to the conversation automatically, so the customer's Spysystem orders are already there when you open it.
- Order status
- See where each order stands, read straight from your Spysystem warehouse database.
- Itemized order lines
- Every product, quantity and price on the order, so you can see exactly what was bought.
- Shipping details
- Delivery address, carrier and shipping information for each order, right next to the conversation.
- Product catalog & stock
- Look up any product and check its live stock availability without leaving Herodesk.
- Read-only & safe
- The integration only reads from Spysystem: nothing in your warehouse database is ever changed from Herodesk.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”