Centrally managed email signatures

Every plan already lets each agent set their own email signature, and that stays. But when everyone builds their own, brand, formatting and legal footers drift, with mismatched logos and links across the same team, and there’s no way to update them all at once. For that you want one place to manage the lot.

Central email signature management is now available in Herodesk.

One signature standard, set per inbox

An admin sets central signatures per inbox for the whole team, instead of trusting each person to build their own. It’s the organisation-wide counterpart to the personal, per-user signatures every plan already includes: the same idea, managed centrally so every reply from an inbox looks the same and stays on-brand.

Merge fields, conditional blocks and a preview before it goes live

Signatures support merge fields (user, contact, inbox, conversation, and organisation details), so one template fills itself in for everyone. Conditional blocks let a signature show different content depending on context, and a live preview plus a test send let you see exactly what a customer will get before you turn it on.

Switch it on across everyone, and off again untouched

Turn central management on and it applies to all outgoing email, personal signatures are locked, and it can optionally replace the AI agent’s signature as well. Change your mind and switch it off, and everyone’s personal signatures come back exactly as they were. It’s fully reversible, so it’s safe to try.

Where to find it

Central email signature management is part of the Got Your Back release. An admin manages it in settings; the personal per-user signatures stay in each agent’s own profile.

Central signature management is available on Herodesk Pro; personal per-user signatures remain on every plan, including Free. Read more on the signature manager feature page.