Product updates
February 2024
Broader search, conversation merging and PrestaShop and SmartPack widgets. Explore the February 2024 Herodesk changelog for your customer service team.
- Inbox
- Quick search updated to look in all conversations and attachments
- Feature to merge conversations
- Use contact profile pictures from SoMe when available
- Select all conversations in the conversation list
- Add new contact during conversation contact change
- Update that allows attaching multiple files to a message
- Prestashop widget
- Show Xpressen T&T code in the widget
- Show return labelless code for Smartpack return orders
- Smartpack WMS widget
- Change contact of a conversation
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”