Product updates
January 2024
Support reports, auto-saved drafts and new-message notifications. Explore the January 2024 Herodesk changelog for your customer service team.
- Inbox
- Reports
- Launched Reports module
- Added auto-saving of draft messages
- Added a new default smart folder for “My Drafts”
- Added notification when new messages arrive (pling!)
- Improved usability across all settings
- Added conversation actions to the conversation list
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”