New integration: EasyTable, Full Booking Control Inside Herodesk

A guest emails to ask about their reservation. You open Herodesk to reply, then switch to EasyTable to look up the booking, then switch back to write the answer. Maybe they want to change the time. Back to EasyTable. Change it. Back to Herodesk. Reply.

It’s a small thing. But multiply it by every booking-related message your team handles in a day, and it adds up fast.

That’s why we built the EasyTable integration.

See every reservation directly in Herodesk

When a customer contacts you about a booking, you now see their reservation details right inside the Herodesk widget. No tab switching. No looking things up. The information is just there, next to the conversation.

You can see the booking, and you can act on it. Change the time, change the number of guests, cancel it entirely. All without leaving Herodesk.

Your AI agent handles it automatically

This is where it gets interesting for restaurants that use Herodesk’s AI agent (Autopilot).

Autopilot now has full access to your EasyTable data. That means when a guest writes in to ask about their reservation, the AI can answer them directly. Not with a generic “please contact us” response. With the actual details of their actual booking.

And it goes further than just answering. Autopilot can modify reservations on its own. It can cancel them too. And if a guest wants to make a new booking, the AI agent can create it.

Completely automated. No staff involvement required.

Who this is for

The integration is built for restaurants using EasyTable as their booking system. If that’s you, it’s available right now for all Herodesk customers.

Setup takes a few minutes. Once connected, your support widget and your AI agent both have live access to your reservation data.

It’s one less thing to switch between. One more thing your support can handle on its own.