AI-powered Rules
Use AI in Herodesk rules to analyse messages and automate support workflows. Build actions around message content so your team spends less time sorting.
- AI Agents
- Automation
With this update, we’re making the Rules engine even more powerful by adding AI-powered conditions to it.
One of the things that artificial intelligence is really good at is reading and understanding texts. By utilizing this, we’re now able to understand the intent of a customer’s message instead of just guessing what it means by looking for specific keywords.
Is the customer’s message urgent and needs to be handled immediately? Is it written in a specific language? Or do they wish to cancel an order?
These are just three examples of how you can use AI as part of our Rules engine to automate your customer service with Herodesk.
Check out how it works in this video:
The new AI-powered features in our Rules engine and all other AI-powered features in Herodesk are available now in our new Herodesk Plus package, starting at €31.95 per user per month.
You can get started by upgrading your Herodesk account in your control panel.
Give your team time back
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”