Product updates
December 2024
Flexfone phone integration, clickable numbers and editable subjects. Explore the December 2024 Herodesk changelog for your customer service team.
- Automation
- Integrations
- AI Agents
- New phone integration: Flexfone.
- Make phone-numbers clickable to initiate a call.
- Make conversation subject editable.
- Updated and simplified how to start new conversations + made it possible to start it with an internal note.
- Made all hyperlinks clickable in a conversation to open in a new tab.
- Added AI text improvement features to the message toolbar.
- Added new rule initiator to run after a conversation has been marked as SPAM for X time.
- Tab-complete in email address field when starting a new conversation.
- New rule-type that triggers when a conversation has been marked as SPAM for more than X time.
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”