New Flexfone integration

You can read more about Flexfone, how it works and how to get started here:

Flexfone is implemented as a channel, and like our other channels, it’s a way that messages go in and out of Herodesk. But because Flexfone is call-based, it works a bit differently:

• When you receive a call on either of your phones (softphone, smartphone, physical phone), a new pop-up appears in Herodesk.
• We’ve mapped the incoming call number to a contact in Herodesk, so you can choose to open contact details or start a new conversation.
• When starting a new conversation, you can instantly see the customers’ orders in your webshop and choose between sending them an e-mail response (maybe a follow-up?) or just leaving an internal note for later.

When using Flexfone, clicking any phone number in Herodesk will initiate a call.

We’ve made a short video to show you how it works:

The new Flexfone integration is available for all Herodesk Plus customers. If you have any questions or need help getting started, please contact support on support@herodesk.com.