New integration: Homerunner

That means your support agents stop switching between systems every time a customer writes in about a package. Everything they need is available directly in the conversation.

Look up shipments instantly

Search by order number or email address and pull up all shipments tied to that order. Track and trace information loads directly in Herodesk, so your agent can see exactly where a package is without leaving the conversation.

Send return labels directly to customers

If a return label is already generated in Homerunner, your agent can send it to the customer straight from Herodesk. No copy-pasting links, no switching tabs.

Start claims without leaving Herodesk

When a package is lost, damaged, or delayed, your agent can open a claim directly in Homerunner via a pop-up inside Herodesk. Fill in the relevant details, submit, and the claim is created in Homerunner immediately. No need to log in to Homerunner separately.

Let your AI agent handle it

All of the above also works with Herodesk’s AI agent (Autopilot).

That means when a customer asks “where is my order?”, Autopilot can look up the shipment in Homerunner, retrieve the tracking information, and reply to the customer directly. No human involved.

If a return label is ready, Autopilot can send it. If shipping status needs to be checked, Autopilot checks it.

For the repetitive, high-volume shipping questions that eat up your support queue every single day, Autopilot can now handle them end-to-end.

Who is this for?

If you’re a Danish webshop using Homerunner for fulfilment and Herodesk for customer support, this integration was built for you.

Setup takes a few minutes. Once connected, your team has everything they need to handle shipping questions faster, and your AI agent can start resolving them automatically.

You can connect Homerunner in your Herodesk settings under Settings -> Widgets.