New integration: Traede is now available

Answer order questions with the order in front of you

We’ve built and released a new integration with Traede, the platform that runs B2B sales, B2C sales, inventory and fulfilment for fashion and lifestyle brands. If your brand runs on Traede, your team can now see and act on the customer’s orders right beside the conversation in Herodesk.

When you open a conversation, Herodesk finds the customer’s orders in Traede by the email or phone number on the order. That works for webshop orders, matched on the delivery address, and for B2B orders, matched on the customer card, even before an order has a shipment. Each order shows its status, every line with shipped and invoiced quantities, the delivery address and a tracking link for each parcel. If your Traede account uses expected dates, you also see when each line is expected to ship and arrive.

Customer writing in from another address? Look the order up by its Shopify order number or its Traede order id.

Stop an order before the warehouse picks it

Cancel an order in Traede while the warehouse has not started picking it, and handle any refund in your webshop as usual. Or put the order on hold so the warehouse leaves it alone while you sort something out with the customer, and release it again when you’re ready. Herodesk shows when an order is on hold, whether it was held from Herodesk or from Shopify.

Mark an order as urgent

Mark an order with an open shipment as urgent, and the warehouse picks it first. Remove the mark again with one click.

Rules and AI agents can act on orders too

Herodesk rules can cancel, hold or release a contact’s orders, or mark them as urgent, automatically. Herodesk AI agents can look up a customer’s orders, tracking and expected dates, search your product catalogue, and cancel, hold or release an order when you turn that action on in the agent’s settings. Copilot can do the same, and can also mark an order as urgent.

Connect Traede to your helpdesk

Create an API key in Traede and paste it into the Traede integration in Herodesk. There is nothing to install. In the integration settings you can map Traede’s order status labels to Herodesk order statuses, so orders read the way your team expects.

Explore the Traede integration or see how Herodesk AI agents answer order questions for you.