Traede integration
Handle Traede orders from the conversation
See each customer’s Traede orders beside their message, from your webshop or your B2B customers, and cancel, hold or mark them as urgent before the warehouse starts picking.
Free VIP onboarding included for every customer.
See all integrationsHelpdesk for Traede
Every Traede order, right where you answer
When you open a conversation, Herodesk finds the customer’s orders in Traede by the email or phone number on the order, for webshop customers and B2B customers alike.
- Shipped, invoiced and on its way.
- See each order’s status, its lines with shipped and invoiced quantities, the delivery address and a tracking link for every parcel.
- Expected dates per line.
- See Traede’s expected ship and delivery date for each order line, so “when will it arrive?” gets an answer straight away.
- Find any order by number.
- Look up an order by its Shopify order number or Traede order id when the customer writes in from another address.
Order actions
Cancel, hold or mark an order as urgent before it is picked
Herodesk changes the order in Traede for you, and shows when an order is on hold, whether it was held from Herodesk or from Shopify.
- Cancel an order.
- Cancel an order in Traede while the warehouse has not started picking it. Any refund is handled in your webshop.
- Put it on hold.
- Hold an order so the warehouse leaves it alone while you sort something out with the customer, then release it again.
- Mark it as urgent.
- Flag an order with an open shipment as urgent so the warehouse picks it first, and remove the mark again when you are done.
- Let rules do it.
- Herodesk rules can cancel, hold or release a contact’s orders, or mark them as urgent, automatically.
AI agents
What the AI agent can do with Traede
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Put an order on hold
- Release a held order
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
Traede#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the Traede integration includes
Connect with an API key from Traede: nothing to install, and cancellations are logged in Traede under the user who created the key.
- Automatic order lookup
- Orders are matched by the email or phone number on the delivery address for webshop orders, or on the customer card for B2B.
- Shipments & tracking
- Shipped and invoiced quantities on every line, with a tracking link for each parcel.
- Expected ship & delivery dates
- Traede’s expected dates for each order line, for accounts that use them.
- Search by order number
- Find any order by its Shopify order number or its Traede order id.
- Hold status at a glance
- See when an order is on hold, whether it was put on hold from Herodesk or from Shopify.
- Your own status mapping
- Map Traede’s order status labels to Herodesk order statuses in the integration settings.
- Product lookup
- Look up products in your Traede catalogue without leaving Herodesk.
- Open in Traede
- Jump to any order, or to the B2B customer, in Traede in one click.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4 to 6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”