May 2025

Here’s the full list of everything we implemented in May, 2025:

Major product updates

📂Drag and drop attachments

We’ve redesigned the whole experience around attaching files to conversations. Now you can drag and drop them directly onto the message field. Read the full update here.

⁉️ Add FAQ to LiveChat

Make it easy for your customers to find the answers they need by adding the frequently asked questions to your live chat. Read the full update here.

↩️ New Reversio widget

We’ve built a new integration with Reversio.io that lets you see all your customers returns and claims inside Herodesk.

🚚 Updated PeakWMS widget

A new an updated version of our PeakWMS integration that lets you change order priority, hold or release from Herodesk, manually or automatically using AI. Read the full update here.

Other product updates:

• Auto-hide the inbox list is available as a setting to give more space to the conversation view
• Change conversation subject using Rules, either set it manually using replacement fields or have AI generate it based on the conversations content
• Option to remove Herodesk brandig of the live chat (for paid users)
• Change a conversations status to “Pending” when a customer reacts to it with an emoji on Facebook or Instagram
• Give the “internal note”-field a yellow background to make it more distinct
• Improve design of conversation list and make it easier to see who’s viewing a conversation

Fixed bugs 🪲

• The “send reply” moves out of the frame when the alert that someone else is also typing a reply is shown
• iPhone push messages triggered on all unassigned conversations
• Fixed conversation subject placement in mobile app

On top of this, we’ve spent a significant amount of time improving the “backend stuff”. Faster servers, better caching, more efficient job execution, etc.. All the “boring stuff” that helps ensure Herodesk is running fast and smooth, even with lots of new customers coming on every week.