Exciting Smartpack widget updates

With these updates, you can set an order in Smartpack to Prioritize and/or Pause directly from Herodesk, both manually and automatically.

When you view a conversation with a customer, the Smartpack WMS widget shows all their orders and status. You can manually change the order’s priority and paused status from here.

You can also change this automatically using Rules.

For example, when a conversation starts and contains specific words, Herodesk can automatically ask Smartpack to pause the customer’s orders.

Consider this scenario:

9 pm: A customer places an order 10 pm: The customer wants to change the thing they bought from a green to a blue model

7 am the next day: Your warehouse crew checks in, see the order, prepares and ships it. 9 am: Your customer service team considers the customers’ mail from the night before, but it’s too late: the order has been shipped.

With this update, Herodesk will automatically see that the customer wishes to change their order. It’ll then pause it in Smartpack to prevent your warehouse crew from shipping it. When your customer service team handles the customer enquiry, they can update the order and un-pause it so it can be shipped.

This is not only great customer service, but it can also save you a lot of time and money.

These features are live now and ready to be used by all Herodesk and Smartpack customers.