Product updates
August 2024
Conversation timestamps, sender selection and inbox improvements. Explore the August 2024 Herodesk changelog for your customer service team.
- Live chat
- Inbox
- Integrations
- “Last updated”-time in conversation list now shows the time since last sent or received reply, or last received reply in a related side-conversation.
- Added feature to let you decide which e-mail address to send a message from, if multiple are associated with the conversations’ inbox.
- Added {{conversation.id}} as new merge field in messages.
- Live chat update: Make it possible to require contacts to enter their email before starting a new chat.
- Live chat update: Automatically send a copy of your reply to the contacts email if known, and if they have left the chat or waited more than 15 minutes for your reply.
- Live chat updates: Choose icon, icon message, position and whether to hide outside opening hours.
- Added default inbox to user profiles to be set as default when starting a new conversation.
- New widget: Pipedrive integration.
- New feature: Send e-mails from your own domain name from Herodesk.
- New feature: Forward a conversation to an external recipient via e-mail.
- Live chat now remembers its last state (open, closed, viewing conversation) and will open in the same state when you refresh the page / navigate.
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”