Product updates
September 2024
SmartPack order actions in rules and more live chat languages. Explore the September 2024 Herodesk changelog for your customer service team.
- Automation
- Live chat
- Created “widget action” for Rules to allow you to add events from widgets + implemented the first widget action: Pause orders in Smartpack WMS, to allow you to automatically pause orders in Smartpack WMS based on a rule.
- Added German and Dutch to the live chat widget.
- Improved live chat navigation to make it easier to close and navigate.
- Adding feature to Rules to support conditions based on a messages/conversations channel type.
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From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”