Product updates
October 2024
AI translations, writing assistance, language detection and message analysis. Explore the October 2024 Herodesk changelog for your customer service team.
- AI Agents
- Automation
- New AI feature: Translations. Herodesk can now automatically translate in- and outgoing messages in conversations to the language of your choice.
- New AI feature: Assistant. Every conversation now has an AI assistant that can help you with common tasks, like finding writing summaries, improve your draft reply, etc..
- New AI feature: Language detection. Herodesk can now automatically detect the language of incoming messages and use it as part of a Rule.
- New AI feature: Sentiment analysis. Herodesk can now automatically analyze the sentiment/meaning of incoming messages use it as part of a Rule.
- Updated packages. We have launched new Herodesk packages. A new Herodesk Basic, that contains most features but no AI, and a new Herodesk Plus that contains all features including AI.
- Delete message. You can now delete a specific message or internal note in a conversation.
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”