New Anti Spam Engine

And when you’re trying to deliver great customer service, every unwanted message in your inbox is just a distraction.

That’s why we’ve launched a major improvement to Herodesk: A brand new anti-spam engine that automatically detects and filters out junk emails before they hit your main inbox.

What’s New

Every incoming email is now automatically analyzed. If it’s spam, it’s moved to a Junk folder: no clutter, no manual cleanup.

Here’s what’s included:

✅ Automatic spam detection on all incoming emails ✅ Junk folder where flagged messages are stored ✅ Spam score + reason shown for each email ✅ Auto-cleanup: Junk messages are deleted after 30 days

Why It Matters

Before, spam landed in your main inbox and had to be manually handled. Now, it’s taken care of for you automatically.

That means:

• Less noise and distraction
• A cleaner inbox
• More time to focus on real customers

And when you review messages marked as spam, you’ll see exactly why they were flagged and how high their spam score is.

Don’t Forget to Check the Junk Folder

While the system is highly accurate, no filter is perfect. Take a quick look at your Junk folder occasionally, just in case something legitimate slipped through.

Anything older than 30 days is automatically deleted, keeping it tidy.

Available Now for Everyone

The new anti-spam engine is live today for all Herodesk users: Free, Basic, and Plus.

No setup needed. It’s already working quietly in the background, helping you keep your focus where it belongs: on your customers.