Spam filter you can teach

Herodesk’s AI spam filter screens every incoming message before it reaches your inbox. But spam isn’t the same for everyone. An unsolicited portfolio from an artist is a lead for a design brand and junk for a plumber. A newsletter one team wants to read is noise to another. A single definition of spam can’t fit every business.

You can now tell the spam filter what spam means to you.

Two lists, in your own words

Under Settings → Automations → Spam filter you’ll find two lists: Always allow and Always mark as spam. Write them in plain language, the way you’d explain it to a new colleague. For example, “submissions from artists sharing their portfolio” or “newsletters from software vendors”. The filter takes your lists into account on every message it checks.

The lists steer the filter; they don’t switch it off. Generic cold sales, SEO and crypto pitches and impersonation attempts are still caught, even next to an allow entry. Leave both lists empty, and the filter works exactly as it did before.

Learns from your team, with your approval

Every time an agent rescues a conversation from Spam, or marks one as spam by hand, Herodesk takes note. Overnight, it groups those reports by subject. When at least three reports from at least two different agents point the same way, Herodesk suggests a new entry for one of your lists.

That way one person’s view never becomes a rule for everyone; only agreement across the team does. Suggestions appear on the spam filter settings page, where you accept or dismiss each one with a click. Nothing is ever applied automatically.

Where to find it

Go to Settings → Automations → Spam filter. The AI spam filter runs on every Herodesk plan, including Free. Read more on the AI spam filter feature page.