Product updates
November 2023
Facebook and Instagram channels, Ideal.shop integration and Smart Folders. Explore the November 2023 Herodesk changelog for your customer service team.
- Channels
- Inbox
- Integrations
- Facebook Messenger integration
- Instagram Messenger integration
- Introducing channels for multi-channel communication with customers
- New widget for Ideal.shop
- Added Smart Folders
- Added feature to merge contacts
- Added Tags for Contacts and Conversations
- Added support for sending a copy of an invoice to a specific e-mail
- Add support for emojies in Inbox-names
Give your team time back
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”