Product updates
June 2024
Smarter next-conversation navigation and updated live chat settings. Explore the June 2024 Herodesk changelog for your customer service team.
- Inbox
- Live chat
- Automation
- The “Send reply and go-to-next” has been updated to skip conversations that are assigned to another user or that another user currently has open
- Added feature to allow users to change their profile picture (this will be shown in the Live chat widget)
- Added customer comments to orders in DanDomain Classic + new feature to update order comment from the DanDomain Classic widget in Herodesk
- Added feature to choose whether a live chat will be displayed on desktop only, mobile only or both
- When someone replies to a story on FB/IG, it’s now shown as part of the message in Herodesk
- Make phone numbers inside messages click-able to call them when using the Herodesk app
- Add a list of a contacts conversations to the conversation widget
- Made it possible to create rules and smart folders based on the conversations channel or channel type
- Applied a number of changes that makes Herodesk significantly faster
- Show in the conversation list who is viewing a conversation
- Updated conversation list to show the first words of the latest message in the list
- Made it more clear what inbox you are working in
- When hovering the subject of a conversation it will show in full length
- Updated all editors to use new-line instead of paragraph for line breaks when hitting “Enter”
Give your team time back
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”