AI Agents update: Webshop integration

We’re excited to announce a major upgrade to Herodesk AI Agents: They can now connect directly to your webshop (Shopify, Magento, Shopware, etc.) and perform fully automated order lookups during live chat conversations.

This gives your customers instant answers, without involving a human agent.

Instant order information. No waiting. No manual work.

When a customer starts a live chat with one of your AI Agents, they can verify their identity just like before. But now, once verified, the AI Agent can automatically:

• Retrieve the customer’s active orders
• Show order status (processing, packed, shipped, delivered)
• Fetch tracking numbers + tracking URLs
• Provide shipping updates in natural language
• Answer follow-up questions based on live webshop data

All of this happens in real time, directly inside the chat.

Your support team no longer needs to look up orders manually, search for tracking codes, or switch between systems.

The AI Agent handles it instantly.

Available now for all Herodesk customers using AI Agents

If you already use AI Agents, the feature is available immediately. Just make sure your webshop integration is active in Herodesk. The AI Agent automatically takes it from there.

If you’re not using AI Agents yet, you can activate them directly inside your Herodesk settings.

You can see the list of all support webshop systems for this new feature here: