New integration: 3 business calls in Herodesk

See who is calling before you pick up

The phone rings and you’re in the middle of a reply. With our new 3 integration, Herodesk shows you who is calling, so you can greet the customer by name and pick up where the last conversation left off.

Connect your 3 business telephony to Herodesk, and calls to your colleagues’ 3 numbers appear as notifications while they ring, and stay visible once answered. The caller is matched to an existing contact or a customer in your connected data sources. If the number is new, Herodesk creates a contact for it.

Start a conversation straight from the call

The call notification lets you start a new conversation with the caller or open their contact, so the follow-up gets written down while the call is still fresh.

Ring groups without the noise

When a call rings for a whole group, each mapped colleague gets one notification. As soon as someone answers, it closes for everyone else, so nobody is left wondering whether the customer has been helped.

Every call on the customer’s contact

Incoming, missed and outgoing calls are logged on the contact with talk time and the colleague who answered. The next person to help the customer can see when you last spoke.

Set up in a few minutes

Add the 3 channel in Herodesk and give 3 your private webhook URL, so they can send your company’s call events to Herodesk. Then enter each colleague’s own 3 phone number in the channel settings. Only mapped colleagues get call notifications. If the webhook URL ever leaks, an admin can generate a new one, and the old one stops working straight away.

The integration supports your team’s phone calls. Herodesk AI agents do not answer or handle 3 calls.

Explore the 3 integration for a closer look, or see how the Herodesk helpdesk brings your team’s customer support together. If you’d like help connecting your phones, contact us.