3 integration
Know the caller before you say hello
Bring calls to your 3 business numbers into Herodesk. See who is calling while the phone rings, open their contact and keep every call on record for the team.
Free VIP onboarding included for every customer.
Phone support with 3
Every call matched and on record
3 sends your company’s call events to Herodesk. The colleague whose number rings sees who is calling, and the call is logged on the customer’s contact.
- See who is calling.
- The caller is matched to an existing contact or a customer in your connected data sources. Unknown numbers get a new contact, ready to fill in.
- Act from the call.
- Start a new conversation with the caller or open their contact straight from the call notification, while it rings or after you answer.
- Keep the whole team informed.
- Incoming, missed and outgoing calls are logged on the contact with talk time and who answered, so the next colleague knows when you last spoke.
Set up for your team
Built for the way your phones ring
Give 3 your private webhook URL and enter each colleague’s own 3 number. From then on, calls show up in Herodesk.
- Call notifications
- Calls appear in Herodesk while they ring and stay visible once answered, for the colleague whose 3 number is called. Known numbers show the contact.
- Ring groups without the noise
- When a call rings for a group, each mapped colleague gets one notification. As soon as someone answers, it closes for everyone else.
- Call log on the contact
- Incoming, missed and outgoing calls are saved on the contact with talk time and the colleague who answered.
- User mapping
- Enter each colleague’s own 3 phone number in the channel settings. Only mapped users get call notifications.
- Private webhook URL
- Each 3 channel has its own webhook URL. If it ever leaks, an admin can generate a new one, and the old one stops working straight away.
- People on the phone
- Your team answers the calls. Herodesk AI agents do not handle 3 phone calls.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”