Integration
Sitesage integration
Connect Sitesage to Herodesk and give your agents AI tools that draft replies, tag tickets and pull in data, right inside the conversation.
Free VIP onboarding included for every customer.
AI support for Herodesk
AI that helps your agents, without the hype
Sitesage runs as a panel next to every conversation and gives your agents ready-to-send drafts, automatic tagging and instant translation. It's built for busy support teams (not a chatbot) so people stay in control.
- Everything in one place.
- The Sitesage assistant lives in the Herodesk sidebar, so your agents get AI help without leaving the ticket they're working on.
- Reply to customers faster.
- A ready-to-send draft in your tone, based on the full conversation, means agents write less from scratch and answer quicker.
- Stay consistent.
- Automatic tagging and context-aware drafts keep replies on-brand and cases sorted, even when volume spikes.
Features
Everything the Sitesage integration includes
Runs right inside Herodesk and hosted entirely in the EU.
- Automatic tagging & categorisation
- Sitesage reads each incoming inquiry and assigns relevant tags and categories based on its content.
- Suggested replies
- Agents get a ready-to-send draft written in your tone, based on the full context: previous conversations, history and ticket content.
- Insert with one click
- Drop a suggested reply straight into the Herodesk editor, ready to review and send.
- Instant translation
- Inquiries in other languages are translated instantly, with replies suggested in the agent's preferred language.
- AI with data access
- Sitesage connects to your existing systems (orders, shipping, inventory) and pulls order status, product details and more into the ticket.
- Built for privacy and compliance
- Sitesage is hosted exclusively in the EU and only processes the data needed to serve your customers.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”