Integration
Revershero integration
Connect Revershero to Herodesk and view and manage all of a customer's active returns and claims directly in the conversation.
Free VIP onboarding included for every customer.
Helpdesk for Revershero
Helpdesk, returns and claims all in one system.
When a customer asks about a return or claim, Herodesk pulls their Revershero cases in automatically by email. Every return line, reason, refund method and shipping detail sits right beside the conversation.
- Everything in one place.
- Right next to your customer's question is every return and claim with its status, type, refund method, return lines, reasons and shipping details.
- Reply to customers faster.
- With the return already in front of you, there's nothing to look up in another tab, so cases get solved and replies go out quicker.
- No more screen shuffling.
- Your support agents handle returns and claims in Herodesk instead of switching over to Revershero for every case.
Return actions
Act on returns without leaving the conversation.
Move each return forward straight from the Herodesk sidebar.
- Complete & resolve returns.
- Mark a return as completed or resolved, add a message and choose whether to inform the customer.
- Reject returns.
- Reject a return with a message when it doesn't qualify, and let the customer know.
- Create return labels.
- Generate and send a new shipping label to the customer in one click.
- Jump straight into Revershero.
- Open any return in Revershero in one click when you need the full record.
AI agents
What the AI agent can do with Revershero
The AI agent can pull up a customer’s returns and RMA cases on its own, so answers about a return take seconds.
- Look up returns and RMA cases
I’d like to return the jacket. It doesn’t fit.
- Look up returns and RMA cases
I found your return case #4821: it’s approved and the label has been sent to your email.
Features
Everything the Revershero integration includes
Connects in minutes with your Revershero market secret.
- Automatic return lookup
- A customer's returns and claims are fetched from Revershero automatically, based on their email address.
- Return status & type
- See where each case stands and whether it's a return or a claim.
- Refund method & value
- Payment refund, store credit, gift card and the total refund value, in the case's currency.
- Itemized return lines
- Each returned product with image, SKU, variant, price, requested action, line status, reason and replacement.
- Exchange items
- Any items the customer wants in exchange are listed alongside the return.
- Shipping & tracking
- Shipping status, carrier, package number, a tracking link and a downloadable return label.
- Customer & delivery details
- Name, email, phone and the full return address, pulled straight from Revershero.
- Open in Revershero
- Every return links back to Revershero for the full record.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”