Outlook integration
Connect Outlook in one sign-in
Type your support address, sign in with Microsoft, and your Microsoft 365 or Outlook.com mailbox lands in a shared inbox. No forwarding rules, no DNS records, no IT project.
Free VIP onboarding included for every customer.
See all integrationsYour mailbox, shared
Keep Outlook. Answer as a team.
Your mailbox stays where it is. Herodesk checks it every minute, brings new email into the shared inbox and sends your replies through it, so every email you send from Herodesk is stored in your Sent folder too.
- Every email in your Sent folder.
- Every reply you send from Herodesk goes out through your own mailbox and is stored in its Sent folder, so Outlook keeps the complete record. Replies sent straight from Outlook are added to the conversation too.
- Nothing to move.
- Your address, your Microsoft 365 account and your mail history stay as they are. Herodesk picks up new email from the inbox and marks it as read.
- Start clean, or with a week.
- Only email that arrives after you connect is imported. Want context from day one? Import the last 7 days as well.
Set up in a minute
Type your address, sign in, done
Herodesk recognises a Microsoft address and recommends signing in with Microsoft. That sign-in is the whole setup.
- Shared mailboxes too.
- Connect a Microsoft 365 shared mailbox you have access to, like support@ or orders@, in exactly the same way.
- Admin approval, handled.
- If your organisation lets only an admin approve new apps, Herodesk gives you a link to send to your IT admin.
- Told before it matters.
- If the connection is ever lost, you get an email warning with a one-click reconnect.
AI agents
What the AI agent can do with Outlook
The AI agent works right inside this channel: answering common questions and drafting replies so your team can focus on the tricky ones.
- Answer and draft replies automatically
Do you ship to Norway, and how long does it take?
- Answer and draft replies automatically
Yes! We ship to Norway in 2-4 business days. Want me to send that reply?
Your working day
Everything Herodesk email does, from Outlook
A connected Outlook mailbox works like every other email channel in Herodesk, with your whole team on it.
- Microsoft 365 and Outlook.com
- Connect a work mailbox on Microsoft 365 or a personal Outlook.com address.
- Checked every minute
- New email in the inbox is imported every minute and marked as read in the mailbox.
- No DNS or forwarding
- Nothing to change on your domain or in your mail rules. Signing in is the setup.
- Move from forwarding
- Already forwarding email to Herodesk? Move the existing channel to a direct mailbox connection.
- Owners and internal notes
- Give every email an owner, and ask a colleague in an internal note right beside the thread.
- Quick replies and signatures
- Insert saved answers with a shortcut, add attachments and send with your signature.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4 to 6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”