Integration
Lagersystem.dk integration
Connect Lagersystem.dk to Herodesk and see orders, picking status and tracking without switching systems.
Free VIP onboarding included for every customer.
Helpdesk for Lagersystem.dk
Support and warehouse, connected in one system
When you open a conversation, the customer's email or phone number is looked up in Lagersystem.dk and their orders appear in the sidebar. Picking status, order lines, shipping and tracking are all there, so your agents can answer faster without asking the warehouse.
- Everything in one place.
- Right next to your customer's question is every order with its picking status, order lines, delivery details, carrier, tracking and full activity log.
- Act before it ships.
- See exactly where an order is on the warehouse floor, so your agents can cancel, hold or fix it while there's still time.
- No more screen shuffling.
- Your support agents get warehouse context in the same tool they reply from, and never have to chase the warehouse team for a status.
Order actions
Manage orders without leaving the conversation
Herodesk acts on Lagersystem.dk orders directly: no switching systems, no copy-pasting order numbers.
- Cancel orders.
- Cancel a pending order in Lagersystem.dk straight from the conversation before it's picked and shipped.
- Put orders on hold & release them.
- Pause an order by adding the pause sticker when something's off, then release it by removing the sticker once it's sorted.
- Mark orders as urgent.
- Flag an order as urgent straight from the conversation, and remove the flag again when it no longer applies.
- Edit the delivery address.
- Fix a wrong delivery address in seconds, before the order leaves the warehouse.
- Jump straight into Lagersystem.dk.
- Open any order in Lagersystem.dk in one click when you need the full picture.
AI agents
What the AI agent can do with Lagersystem
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Put an order on hold
- Release a held order
- Change the delivery address
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
Lagersystem#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the Lagersystem.dk integration includes
Available on every plan: set it up in a few minutes, no developers needed.
- Automatic order lookup
- Orders are matched automatically by the customer's email or phone number, so context loads the moment you open a conversation.
- Order & picking status
- See where each order stands (received, processing, picked, packed, finished, cancelled or urgent), including the stickers on it.
- Itemized order lines
- Every line shows SKU, product, quantity, price and how much has been picked and delivered.
- Delivery & billing addresses
- Full delivery and billing addresses, plus the customer's name, email and phone.
- Carrier, tracking & shipping labels
- Carrier, tracking number with a direct tracking link, and shipping labels are mapped for each fulfillment.
- Order timeline
- The order's activity log is shown as a timeline, with the message, user and timestamp for each event.
- Internal notes
- Read the internal warehouse note on the order and edit it right from the sidebar.
- Linked return orders
- Return orders linked to an order are shown alongside it, so the return and the original purchase stay in one view.
- Automate order actions
- Rules in Herodesk can automatically cancel, hold, release or mark a contact's orders as urgent.
- Multi-site support
- On installations with several subsites, order lookups can be scoped to a single subsite.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”