Integration
Ideal.Shop integration
Connect your Ideal.Shop webshop to Herodesk and every customer's order history appears right beside their message.
Free VIP onboarding included for every customer.
Helpdesk for Ideal.Shop
Everything from your webshop, right next to the conversation
The only plug-and-play Ideal.Shop integration. Our widget automatically finds a customer's orders the moment they write in, so status, payment, shipping and every line item sit in the sidebar: no switching between webshop and support.
- Everything in one place.
- Right next to your customer's question is every order with its status, payment method, shipping details, tracking, order lines, totals and billing address.
- Reply to customers faster.
- With the order details already at hand, cases take less time to solve, and faster replies mean happier customers.
- Keep it simple.
- Your agents get everything they need in one tool, without toggling between Herodesk and your Ideal.Shop admin.
Order actions
Act on orders without leaving the conversation
Handle the most common order changes straight from the Herodesk sidebar.
- Cancel orders.
- Cancel an open order and its status updates in Ideal.Shop, right from the conversation.
- Jump straight into Ideal.Shop.
- Open any order in your Ideal.Shop admin in one click.
AI agents
What the AI agent can do with Ideal.Shop
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
Ideal.Shop#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the Ideal.Shop integration includes
Plug-and-play setup: connect your shop and orders appear in minutes.
- Automatic order lookup
- Customers' orders are imported automatically from Ideal.Shop, matched on their email address.
- Order & payment status
- See the order status, payment method and payment details.
- Shipping & tracking
- View the shipping method and tracking number, with a direct track link for each order.
- Itemized order lines
- Every product, price, subtotal, shipping and total is listed line by line.
- Billing & delivery details
- Name, address, city, country and phone number for both billing and shipping, ready for every reply.
- Multiple webshops
- Run more than one Ideal.Shop store? Connect them all to Herodesk at no extra cost.
- Deep link to your webshop
- Open any order directly in your Ideal.Shop admin in a single click.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”