Integration
Homerunner integration
Connect Homerunner to Herodesk and see every shipment, its status and tracking without leaving your inbox.
Free VIP onboarding included for every customer.
Helpdesk for Homerunner
Every shipment and tracking detail, right where you reply
When you open a conversation, the contact's email or phone number is looked up in Homerunner and their shipments appear in the sidebar. Status, carrier, tracking and delivery details are all there before you type a word.
- Every shipment in one place.
- Next to your customer's question is each parcel with its status, carrier, package number, tracking link, sender and receiver details, and full tracking timeline.
- Answer parcel questions instantly.
- "Where's my order?" is answered in seconds: the live tracking status and link are already on screen, no need to ask the warehouse or dig through another system.
- No more screen shuffling.
- Your agents get shipment context in the same tool they reply from, so they can focus on giving customers a fast, confident answer.
Shipment actions
Act on shipments without leaving the conversation
Handle claims and jump into Homerunner directly from the sidebar: no tab switching, no copy-pasting package numbers.
- Start a claim.
- Raise a claim on a shipment straight from Herodesk: pick the claim type, add the required details and attach images, all without opening Homerunner.
- Jump straight into Homerunner.
- Open any shipment in Homerunner or its carrier tracking page in one click when you need the full picture.
AI agents
What the AI agent can do with Homerunner
The AI agent can track shipments and sort out delivery questions inside the conversation, without anyone switching tabs.
- Look up shipments and tracking
Where’s my package? It still hasn’t arrived.
- Look up shipments and tracking
I found your shipment: it’s out for delivery and should arrive today. Here’s your tracking link.
Features
Everything the Homerunner integration includes
Set it up in a few minutes: no developers needed.
- Automatic shipment lookup
- Shipments are matched automatically by the contact's email, with their phone number as a fallback.
- Shipment & tracking status
- See at a glance whether a parcel is booked, in transit, delivered or cancelled, and whether it's an outbound shipment or a return.
- Carrier, product & service
- The carrier, carrier product and service behind each shipment are shown next to the package number and reference.
- Tracking number & live tracking link
- Every shipment carries its package number and a direct link to the carrier's tracking page.
- Sender & receiver details
- Full receiver and sender addresses, with name, company, phone and email where available.
- Itemized order lines
- The parcel's contents are listed with SKU, quantity, price and customs data such as origin country and description.
- Weight, dimensions & price
- Package weight, dimensions and price including and excluding tax are mapped for each shipment.
- Shipment timeline
- The full sequence of carrier tracking events is shown, with timestamps and locations for each step.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”