Integration
GoldenPlanet integration
Connect your GoldenPlanet webshop to Herodesk and every customer's order history appears right beside their message.
Free VIP onboarding included for every customer.
Helpdesk for GoldenPlanet
Order data inside Herodesk, right next to the conversation
When a customer writes in, Herodesk looks up their GoldenPlanet orders by email. Status, payment, shipping and every line item sit in the sidebar, so your agents can focus on great service instead of scattered screens.
- Everything in one place.
- Right next to your customer's question is every order with its status, payment method, shipping details, tracking, order lines, totals and billing address.
- No more scattered communication.
- Centralize email, live chat, Facebook Messenger and Instagram DMs in one platform, with GoldenPlanet order context on every conversation.
- Reply to customers faster.
- With the order details already at hand, cases take less time to solve, and faster replies mean happier customers.
Order actions
Act on orders without leaving the conversation
Handle the most common order changes straight from the Herodesk sidebar.
- Cancel orders.
- Cancel an order and it moves to your configured cancelled status in GoldenPlanet, right from the conversation.
- Put orders on hold & release them.
- Pause an order when something's off, then release it back once it's sorted, without leaving Herodesk.
- Edit the delivery address.
- Fix a wrong shipping address in seconds, before the order goes out.
- Jump straight into GoldenPlanet.
- Open any order in your GoldenPlanet admin in one click.
AI agents
What the AI agent can do with GoldenPlanet
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Put an order on hold
- Release a held order
- Change the delivery address
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
GoldenPlanet#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the GoldenPlanet integration includes
Plug-and-play setup: connect your shop and orders appear in minutes.
- Automatic order lookup
- Customers' orders are imported automatically from GoldenPlanet, matched on their email address.
- Order & payment status
- See the order status, payment method and order date at a glance.
- Shipping & tracking
- View the shipping method and tracking codes for every order.
- Itemized order lines
- Every product, price, shipping cost, discount and total is listed line by line.
- Billing & shipping details
- Name, email, phone number, address, zip code, city and country for both billing and shipping.
- Deep link to your webshop
- Open any order directly in your GoldenPlanet admin in a single click.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”