New integration: Returnflows

New integration: Manage Returnflows cases directly inside Herodesk

Whether it’s the wrong size, the wrong colour, damaged goods, or simply a change of mind, return and claim cases quickly become a big part of customer support.

That’s why we’ve built a new integration with Returnflows.

You can now see and manage your customers’ return and claim cases from Returnflows directly inside Herodesk: right where your support team is already working.

Return and claim details inside the conversation

When you open a customer conversation in Herodesk, the Returnflows widget gives you instant access to:

• Active return cases
• Claim status
• Reason for return
• Selected resolution (refund, exchange, store credit, etc.)
• Case history

No more logging into a separate return portal just to answer a quick question.

If a customer writes, “Has my return been approved?” or “When will I receive my refund?”, your team has the answer immediately.

Take action without switching systems

The integration doesn’t just display data. It allows you to act.

From inside Herodesk, you can:

• Approve or reject a case
• Mark a case as resolved
• Complete a return
• Send a return label (if applicable)
• Update order notes

All without leaving the conversation view.

And if something requires deeper handling, there’s a direct link to open the case in Returnflows with one click.

Built for high-volume return handling

For many webshops, return-related questions are among the most frequent support inquiries.

By bringing Returnflows into Herodesk, your team can:

• Reduce handling time per case
• Avoid jumping between tools
• Keep all customer communication and return data in one place
• Provide faster and more accurate answers

This is especially valuable during peak periods like sales campaigns, seasonal launches, or post-holiday return waves.

One step closer to a fully connected support setup

Herodesk is built to bring your customer communication together in one place: Email, live chat, social media, AI Agents, etc.

With integrations to your webshop, warehouse system, shipping platform, and now Returnflows, your support team gets a complete overview of the entire customer journey:

• Orders
• Shipping
• Returns
• Communication

All inside a single interface.

Available now

The Returnflows integration is available now and can be activated directly in your Herodesk account.

If you’re already using Returnflows to manage returns and claims, this integration helps close the loop between operations and customer support.