Integration
DanDomain Webshop Classic integration
Connect your DanDomain Webshop Classic / Webshop8 shop to Herodesk and every customer's order history appears right beside their message.
Free VIP onboarding included for every customer.
Helpdesk for DanDomain Webshop Classic
Everything from DanDomain, right next to the conversation
When a customer writes in, Herodesk looks up their DanDomain Webshop Classic / Webshop8 orders by email. Order status, payment, shipping and notes sit in the sidebar, so you never toggle between systems to find an answer.
- Everything in one place.
- Right next to your customer's question is every order with its status, payment method, shipping details, tracking, order lines, totals and billing address.
- Work faster than ever.
- With the order details already at hand, cases take less time to solve, and faster replies mean happier customers.
- No more toggling between systems.
- Your agents get everything they need in one tool, without switching between Herodesk and your DanDomain admin.
Order actions
Act on orders without leaving the conversation
Handle the most common order changes straight from the Herodesk sidebar.
- Cancel orders.
- Cancel an order and it moves to your configured cancelled status in DanDomain Webshop Classic, right from the conversation.
- Put orders on hold & release them.
- Pause an order when something's off, then release it back once it's sorted, without leaving Herodesk.
- Edit the delivery address.
- Fix a wrong shipping address in seconds, before the order goes out.
- Jump straight into DanDomain Webshop Classic.
- Open any order in your DanDomain admin in one click.
AI agents
What the AI agent can do with DanDomain Webshop (Classic / Webshop8)
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Put an order on hold
- Release a held order
- Change the delivery address
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
DanDomain Webshop (Classic / Webshop8)#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the DanDomain Webshop Classic integration includes
Plug-and-play setup: connect your shop and orders appear in minutes.
- Automatic order lookup
- Customers' orders are imported automatically from DanDomain Webshop Classic, matched on their email address.
- Order & payment status
- See the order status, payment method and whether the invoice is paid.
- Shipping & tracking
- View the shipping method and tracking number, with a direct track link for each order.
- Editable order notes
- Read the customer comment and view or update the order comment straight from the Herodesk sidebar.
- Itemized order lines
- Every product, price, shipping cost, discount and total is listed line by line.
- Customer & billing details
- Name, address, zip code, city, country and phone number, ready for every reply.
- Multiple webshops
- Run more than one DanDomain Webshop Classic shop? Connect them all to Herodesk at no extra cost.
- Deep link to your webshop
- Open any order directly in your DanDomain admin in a single click.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”