see it in action

All your support. One inbox. AI that actually helps.

Connect every channel — email, live chat, WhatsApp, Facebook, Instagram — and see your customers’ order data directly in the conversation. Herodesk’s AI agents suggest replies, handle the repetitive questions automatically and translate messages in real time. Built for webshops, B2B and SaaS companies that want great support without the complexity. Ready in minutes.

Interactive demo.

Shared inbox

All customer support in one place

All customer questions across all channels are in one place, built to make it easy for your team to collaborate and help your customers.

AI agent

Smart AI helps your customers

Herodesk AI Agents can write suggested replies to e-mails and automatically reply to customers as a chat bot on your website.

Integrations

Deeply integrated with your business

Connect your Shopify or other webshop platform, backend ERP/CRM or custom widget to have all customer data in Herodesk.

Workflows & automations

Automate processes and workflows

Automate repetitive tasks, do automatic tagging, routing and many other smart improvements with our advanced Rules-engine.

use cases

How Herodesk can help you

Herodesk is designed to help you manage customer communication effectively

All functions

Features that make work easier

Our product has a lot of useful built-in features, designed to help you and your team give better support to your customers, easier than ever before.

Side conversations

Need to ask someone outside your Herodesk team? Start a side-conversation.

Auto responders

Automatically send a reply when a conversation is opened or closed.

Tags

Tag conversations or contacts to qualify them and create rules based on that.

Signatures

Create a personal signature for each Inbox that matches your work context.

Attachments

Attachments works just like you're used to from e-mail.

CC / BCC contacts

When writing to a customer via e-mail, add cc or bcc when needed.

Merge conversations

Merge multiple conversations if you only need to reply once.

Internal notes

Need to hand over a conversation to a colleague? Leave a note to help them.

Bulk updates

Select and update several conversations at once, fx change status or assignee.

Change conversation contact

Update the contact that is associated with a given conversation.

Quick navigation

Use Cmd + K to open quick navigation and quickly find a contact or conversation.

Keyboard shortcuts

Use keyboard shortcuts to navigate and optimize your workflow.

Auto save drafts

Messages are saved as draft while you write them, so they are never lost.

Custom fields

Add your own custom fields to your contacts to save the data you need.

Open REST API

Use our open REST API to integrate Herodesk with your applications.

Webhooks

Receive a webhook whenever a change happens in Herodesk.

Smart phone app

Install our Smart phone app to have Herodesk with you everywhere.

Push notifications

Receive a push notification whenever a new message is received.

@-mention

Tag your teammates in internal notes to include them in the conversation.

E-mail notification

Receive an e-mail notification when you are tagged or a conversation is assigned to you.