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AI helpdesk & ticket system for webshops, B2B and SaaS companies

Herodesk is a helpdesk, live chat, and ticketing system for webshops and SaaS companies that brings all your support channels and your webshop together in one shared inbox — with AI agents that help you reply, translate, and automate on your terms.

Try Herodesk for free
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The Herodesk way

Tired of questions all over the place?

Herodesk is a helpdesk and ticketing system built specifically for webshops and SaaS companies. Whether you handle 20 or 2,000 customer service inquiries per week, Herodesk gives your team one shared inbox for every channel — email, live chat, WhatsApp, Facebook, and Instagram — with complete order data from your webshop available in every conversation. Our AI agents suggest replies, handle routine questions automatically, and translate messages in real time. No enterprise complexity. No overpriced plans. Just simple, effective customer support — ready in minutes. Our AI agents suggest replies, handle routine questions automatically, and translate messages in real time. No enterprise complexity. No overpriced plans. Just simple, effective customer support — ready in minutes.
How it works

Let's Clean Up

First, we get all your customers questions into one overview. Then, our Shared Inbox makes it easy for you and your team to handle them. Finally, using AI and automations, we help you do it easier than ever before.
Shared inbox
All customer support in one place
All customer questions across all channels are in one place, built to make it easy for your team to collaborate and help your customers.
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Integrations
Deeply integrated with your business
Connect your Shopify or other webshop platform, backend ERP/CRM or custom widget to have all customer data in Herodesk.
Read more
AI Agent
Smart AI helps your customers
Herodesk AI Agents can write suggested replies to e-mails and automatically reply to customers as a chat bot on your website.
Read more
Workflows & automations
Automate processes and workflows
Automate repetitive tasks, do automatic tagging, routing and many other smart improvements with our advanced Rules-engine.
Read more
See all features
Easy peasy lemon squeezy

It doesn't have to be so difficult

We remove friction and make it as easy as possible to get started, whether you’re new to the game or coming from an existing solution.
How to get started
Create a free account
Create a free account, no credit card required.
Get started for free here
1
Integrate your channels
With just a few clicks you can integrate your webshop, chat, email, SoMe and more.
See all integrations
2
Connect your webshop
One-click connect to Shopify (or other) webshop, and order data is ready in Herodesk.
See all integrations
3
Serve your customers
Now you are ready to serve your customers with Herodesk.
See prices
4
Our product

Everything you need to deliver world-class customer service

With all support questions and customer data in one place, we then use AI agents, workflows and automations to make your customer support easier than ever before.
Shared Inbox
Everything in one place
Team collaboration
Smart views
Integrations
E-mail, Live chat & Social Media
E-commerce integrations
Custom widgets
API & Webhooks
AI Agent
AI Chatbot
Suggested replies
Virtual AI Assistant
Workflows & automations
Auto translations
Auto tagging & routing
Rules (with AI)
Quick Replies
Everything in one place
Connect all your e-mail addresses, social medias, live chat and other channels to Herodesk to get everything in one simple overview.
Read more
Team collaboration
Herodesk is built to make it easy for you and your team to collaborate when solving customer questions. Get full control and overview over who’s doing what.
Read more
Smart views
Create your own views and groups of conversations using Smart views, fx for everything related to returns, VIP customers whatever makes sense for your organisation to prioritise.
Read more
E-mail, Live chat & Social Media
Herodesk connects all your support channels into one single plane of glass, so you no longer have to switch between multiple screens or tools to answer your customers.
Read more
E-commerce integrations
We have out-of-the-box integrations with all major e-commerce platforms. See and update your customers orders, track & trace codes, etc., directly in Herodesk.
Read more
Custom widgets
Use our custom widgets to display data from your custom backend systems as a widget inside Herodesk.
Read more
API & Webhooks
Use our API and webhooks to customise and integrate Herodesk with your business and tools.
Read more
AI Chatbot
Help your customers with high quality answers in all languages and at all times with our AI Chat Bots.
Read more
Suggested replies
One of our AI Agent’s functions is its ability to draft suggested replies to pending conversations in Herodesk.
Read more
Virtual AI Assistant
Use the power of our AI agents when working inside Herodesk as a virtual assistant that can help you answering customers.
Read more
Auto translations
Use our powerful AI to automatically translate both incoming and outgoing messages. Localise your customer support wherever your customers come from.
Read more
Auto tagging & routing
Use Rules to identify different types of customer questions and automatically tag them and route them to the right inbox or agent to handle.
Read more
Rules (with AI)
Create Rules to automate workflows and processes in Herodesk. Set up a trigger, add conditions that must be met and define which actions the rule should execute. It’s as powerful as it’s easy.
Read more
Quick Replies
Prepare replies to the most common questions and send them in a matter of seconds using our shortcuts.
Read more
Shared Inbox
Everything in one place
Everything in one place
Connect all your e-mail addresses, social medias, live chat and other channels to Herodesk to get everything in one simple overview.
Read more
Team collaboration
Team collaboration
Herodesk is built to make it easy for you and your team to collaborate when solving customer questions. Get full control and overview over who’s doing what.
Read more
Smart views
Smart views
Create your own views and groups of conversations using Smart views, fx for everything related to returns, VIP customers whatever makes sense for your organisation to prioritise.
Read more
Integrations
E-mail, Live chat & Social Media
E-mail, Live chat & Social Media
Herodesk connects all your support channels into one single plane of glass, so you no longer have to switch between multiple screens or tools to answer your customers.
Read more
E-commerce integrations
E-commerce integrations
We have out-of-the-box integrations with all major e-commerce platforms. See and update your customers orders, track & trace codes, etc., directly in Herodesk.
Read more
Custom widgets
Custom widgets
Use our custom widgets to display data from your custom backend systems as a widget inside Herodesk.
Read more
API & Webhooks
API & Webhooks
Use our API and webhooks to customise and integrate Herodesk with your business and tools.
Read more
AI Agent
AI Chatbot
AI Chatbot
Help your customers with high quality answers in all languages and at all times with our AI Chat Bots.
Read more
Suggested replies
Suggested replies
One of our AI Agent’s functions is its ability to draft suggested replies to pending conversations in Herodesk.
Read more
Virtual AI Assistant
Virtual AI Assistant
Use the power of our AI agents when working inside Herodesk as a virtual assistant that can help you answering customers.
Read more
Workflows & automations
Auto translations
Auto translations
Use our powerful AI to automatically translate both incoming and outgoing messages. Localise your customer support wherever your customers come from.
Read more
Auto tagging & routing
Auto tagging & routing
Use Rules to identify different types of customer questions and automatically tag them and route them to the right inbox or agent to handle.
Read more
Rules (with AI)
Rules (with AI)
Create Rules to automate workflows and processes in Herodesk. Set up a trigger, add conditions that must be met and define which actions the rule should execute. It’s as powerful as it’s easy.
Read more
Quick Replies
Quick Replies
Prepare replies to the most common questions and send them in a matter of seconds using our shortcuts.
Read more
5 great stars

Let's hear what customers say

We help our customers in different ways. Not two are the same. Here are the testimonials from some of the companies that are using Herodesk.
36
Herodesk centralizes our customer service in one place and streamlines our workflows with integrations to SmartPack, Shopify, and Reversio.
Nanna Ry Vestergaard
Kundeserviceansvarlig
Click to read the whole story
5
Herodesk is just wonderfully simple, we can gather all customer inquiries in one place without losing oversight.
Mads Collin
E-commerce manager at Cykelshoppen.dk
Click to read the whole story
16
Herodesk simplifies complex workflows and makes customer service faster and more streamlined.
Jakob Vad
CEO og co-founder ved SolarCamp ApS
Click to read the whole story
3
We use Herodesk to handle thousands of inquiries with automated workflows, translations, and seamless integrations.
Morten Hjortshøj Schrum
E-Commerce Specialist
Click to read the whole story
40
Bagebixen.dk consolidates all inquiries in a central inbox, saves time, and ensures quick responses
Michael Huus
Owner
Click to read the whole story
25
It is easy and simple to use, which allows us to serve quickly – benefiting both the company and the customers.
Christian Lützhøf
E-commerce manager at Reservedele.nu
Click to read the whole story
Number eleven written in bold black digits on a white background
Herodesk focuses on **clarity and ease of use**, with no complicated special setups needed to make it work.
Brian Reinhold Jensen
Owner
Click to read the whole story
14
Herodesk giver et nemt og overskueligt overblik over kundehenvendelser på tværs af vores forskellige shops.
Mikkel Dam Jespersen
E-commercer at Klædeskabet.dk
Click to read the whole story
8
Herodesk provides a better overview of ongoing inquiries, allowing us to work together to respond to customers quickly and efficiently.
Mathias Christoffersen
Owner
Click to read the whole story
Simple and fair pricing

If it's so smart, then it must be super expensive, right?

No – on the contrary. We have created a pricing model that is easy to understand and suitable for companies of all sizes.
Monthly
Herodesk Free
€0
per month

Good for solo entrepreneurs and individuals just starting out.

Free forever. No credit card required.

Create free account
  • 1 user
  • 1 inbox
  • 2 channels
  • Signatures & Reports
  • Smart views
  • Send email from your domain
  • AI Assistant
Herodesk Plus
€49.95
per user/month

For teams of all sizes that need powerful AI and unlimited access.

14-day free trial

Create plus account
  • Everything in Basic, plus ...
  • AI Assistant
  • AI Translate
  • AI Rules
  • Phone integrations
  • Unlimited usage of all other features
Herodesk Basic
€29.95
per user/month

For smaller teams that need a super simple helpdesk tool.

Unsubscribe anytime

Create basic account
  • Everything in Free, plus ...
  • Unlimited inboxes, channels, widgets & quick replies
  • Smart views
  • Send email from your domain
  • Smart phone app and push notifications
  • AI Assistant, Translate & Rules
  • Phone integrations
Read more about our pricing